In the true spirit of all that we do at Lucy Bee, keeping you all informed of what we’re doing, I want to let you know that after a lot of thought and consideration we are discontinuing our current skincare range and will be relaunching towards the end of this year, with some changes.
What this means is that we will not have new stock of our Face Cream, Cleansing Milk, Body Cream, Lip Balm, Lip Scrub, Face Exfoliator and Body Exfoliator until October. Please know that this decision has not been taken lightly on our part.
I understand any disappointment with the delay and thank you for your patience, kindness and loyalty – myself and the team have been absolutely overwhelmed by the incredible feedback we’ve had from all of you.
Our existing partner who manufactures our range is just not able to provide us with the quality and quantity of product we expect and you deserve. We have learnt a lot from the initial launch and have listened to all of your great feedback, most positive some negative, which we really value and will be incorporating many of your suggestions into the revised new range to make it even better.
This is a real shame but we believe that it will enable Lucy Bee to provide you with even better natural, ethical beauty products. We will keep you updated of our progress.
Would you like to know when the new Lucy Bee skincare range is relaunched?
We’ve been overwhelmed by all of your lovely messages of support, which really do mean so much to us. Thank you! I thought I’d share some with you here:
This is really sad news. I’ve got your face exfoliator, and it is frankly wonderful! I’ve never got on with them before but this is very calming and smoothing, heaven.
You’ve taken a really brave step here, as a brand owner (food products) we’ve first-hand experience of the rollercoaster that is product launch, and truly empathise.
Wishing you all the very best, and both professionally and personally I really look forward to hearing about the launch of your skincare range later in the year.
That’s a real shame, but the right decision and completely understand. Can’t wait to try it when it’s new and improved. Take care x
Ah that is disappointing but I wish you well as you continue to promote and produce products of excellent quality.
I am sorry to hear about the beauty products but think it’s really great that the products are so important to you that the quality really is a focus. As I have followed Lucy Bee for some time this is incredibly reassuring as a customer.
Thank you so much again, it’s refreshing to receive excellent customer service. Unfortunately, this is a rarity nowadays!
I’m so impressed that you are willing to take a risk like this to ensure your product is the best it can be and represents your brand’s ethos and ethics in the best way possible. Can’t wait for the relaunch.
Good things are worth waiting for Lucy and so refreshing that your company are being true to their ethics and are not prepared to compromise quality just to keep the accountants happy! I applaud you and your family.